| Remote Technical Support | |||||||||||||||||||||||||||||||||
| For PC & Notebooks with Windows Desktop Applications in an Internet Networked Environment | |||||||||||||||||||||||||||||||||
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Security is extremely important to us at Itechcare. Our remote technical support software requires you to grant permission before we can access your computer. A key part of our security model is that we require the presence of a person at both the Share and Access computers in order to conduct a screen sharing session. A Share computer cannot be remotely controlled unless you are present at your Share computer and accept a connection. |
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| Features: | |||||||||||||||||||||||||||||||||
| Secure and Permission based access to PC. | |||||||||||||||||||||||||||||||||
| This is not a remote access package and nobody can access your computer without your approval. There must be at least 2 persons to initiate a remote support session. Your staff must provide a randomly generated 12-digit Access Code to the remote support computer by telephone, secure chat or IM. | |||||||||||||||||||||||||||||||||
| Private and Confidential communication. | |||||||||||||||||||||||||||||||||
| We never track the encrypted screens which are shared between the Share and Access computers. The data packets between the client and the Share cannot be intercepted. The encryption is done at the endpoints and is not exposed in plaintext anywhere during a session between the Share and Access computers. | |||||||||||||||||||||||||||||||||
| Simple to use. | |||||||||||||||||||||||||||||||||
Typical Virtual Network Computing (VNC) products all have the security problem in that they require an open port on the internet to operate as a host. Our software VNC is configured so that there are no open ports on to the Internet or LAN and that VNC will only accept connections from the computer on which it is hosted. There is no requirement to modify your firewall to forward VNC port requests to your computer. The program does not require open TCP ports therefore it is not vulnerable to SYN flood attacks. |
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| Support Dial-up and Broadband. | |||||||||||||||||||||||||||||||||
| Although dial-up is supported, broadband is preferred. | |||||||||||||||||||||||||||||||||
| Service Level Agreement | |||||||||||||||||||||||||||||||||
Severity 1 - Critical system failure, user unable to work Unresolved issues will require on-site support. |
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| Nationwide On-site Support | |||||||||||||||||||||||||||||||||
Itechcare specializes in providing on-site computer solutions to small / medium size companies and residential customers. The services are performed by skilled engineers or technicians to a high standard at all times. Our flexible, affordable approach allows the customer to choose only those services that they need today and to expand as their needs grow. Should there be need for on-site support, Remote Technical Support customers will enjoy 20% discount off On-site Service rates |
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