 |
| Itechcare On-site Service Rates |
| (With effect from Dec 2007) |
| |
| System Engineer / Individual Computer / Standard Peripherals Rates |
|
| Description |
Transport & Labour |
Remark |
| Troubleshooting / Maintenance |
S$ 65 - 130 |
Up to 2 hours |
| Delivery & Installation |
S$ 65 - 130 |
Up to 2 hours |
| Delivery, Installation & Training |
S$ 65 - 130 |
Up to 2 hours |
| Executive Products Training |
S$ 80 per hour |
- |
| Evaluation Charges |
S$ 35 |
- |
|
|
| Outsourcing of Manpower |
|
| Description |
Per Day |
Per Week |
Per Month |
| System Engineer |
S$ 400 |
S$ 1,600 |
S$ 4,800 |
| Network Engineer |
S$ 600 |
S$ 2,400 |
N.A |
| Project Manager |
S$ 1,000 |
N.A |
N.A |
|
|
|
| Additional Charges |
|
| Description |
Service By |
Additional Charges |
| Networking Systems |
Network Engineer |
1.5 Times |
| Server |
Server Engineer |
3.0 Times |
| |
|
|
| Business/Non Business Hours |
Time |
Additional Charges |
| Monday - Friday (excluding PH) |
9 am - 6 pm |
No |
| Monday - Friday |
6 pm - 12 mn |
1.5 times |
| Saturday |
9 am - 12 mn |
1.5 times |
| Sunday & Public Holiday |
9 am - 12 mn |
2.0 times |
| |
|
|
| Response Time |
Time |
Additional Charges |
| Next Business Day |
Business Hours |
No |
| 4 hours response time |
Business Hours |
2.0 times |
| 2 hours response time |
Business Hours |
3.0 times |
|
|
| Itechcare Warranty |
|
| Description |
Service |
Replacement Parts |
| Hardware |
30 days |
According to Suppliers terms |
| Software |
No |
- |
|
|
| Provided it's the same part and same fault |
| |
| Remark: The above rates are applicable to Singapore main Island only. |
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